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Effective as of June 25, 2019.
Thank you for purchasing your Tuft & Needle product(s). We hold ourselves to high standards and are confident that you’ll be pleased with what you purchased (hereinafter your “mattress;” “pillow;” “pouch;” “bed frame;” “box foundation;” “metal base;” “linen sheets,” “linen duvet cover,” “linen shams,” “linen pillowcases” (together, “Linen Products”); “percale sheets,” “percale duvet cover,” “percale shams,” “percale pillowcases” (together, “Percale Products”); “jersey sheets,” “jersey pillowcases” (together, “Jersey Products”); “protector;” “duvet insert;” “down duvet;” “topper;” “wood bed frame;” “hybrid bed frame;” “adjustable bed frame;” “throw blanket” and “Fortoul Bros. throw” (together, “Throw Products”); or “dog bed” (altogether, generally, the “Product(s)”). However, if you are dissatisfied or if you discover a defect in your Product, simply review our 100-Night Trial Policy and Limited Warranties (below) and, if you believe that you are entitled to take advantage of their terms, please contact us at support@tuftandneedle.com for instructions on how to do so.
PLEASE NOTE THAT BOTH THE 100-NIGHT TRIAL POLICY AND OUR LIMITED WARRANTIES APPLY ONLY TO ORIGINAL PURCHASERS OF CERTAIN GENUINE TUFT & NEEDLE PRODUCTS WHO PURCHASED THEIR PRODUCT(S) FOR ORDINARY HOUSEHOLD USE DIRECTLY FROM AN AUTHORIZED TUFT & NEEDLE DISTRIBUTION CHANNEL AND, IN THE CASE OF THE 100-NIGHT TRIAL, MAY APPLY ONLY TO THOSE PURCHASERS WHO PURCHASED DIRECTLY FROM TUFT & NEEDLE. PURCHASES MADE FROM AMAZON.COM OR OTHER AUTHORIZED RETAILERS, MAY BE SUBJECT TO DIFFERENT OR ADDITIONAL TERMS. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY. IN ADDITION, PLEASE NOTE THAT BOTH THE 100-NIGHT TRIAL POLICY AND LIMITED WARRANTIES APPLY ONLY IF THE PRODUCT IN QUESTION IS IN THE UNITED STATES AT THE TIME YOU WISH TO RETURN IT.
Please note: the 100-Night Trial Policy does not apply to the FORTOUL BROS. THROW.
If within the first 100 nights of receiving delivery of your new Tuft & Needle MATTRESS, TOPPER, or DOG BED you’re not completely satisfied—for any reason—you may return it for a full refund. Please note that if you return a product under our 100-Night Trial Policy that we originally shipped to an address in Alaska or Hawaii, we will be unable to refund the shipping fees that you paid for the original delivery.
Your returned MATTRESS, TOPPER, or DOG BED will likely be donated to charity. If a pickup of your Tuft & Needle mattress is necessary, Tuft & Needle will cover the related charges. However, because we cannot handle international shipping and logistics expenses, your mattress must be in the United States at the time you wish to take advantage of the 100-Night Trial Policy.
In the case of a Tuft & Needle POUCH, BOX FOUNDATION, or METAL BASE, the 100-Night Trial Policy applies as follows: If you’re not completely satisfied with your POUCH, BOX FOUNDATION, OR METAL BASE PRODUCT within the first 100 nights of receiving delivery of same, reach out to our support team to initiate the return process. We will work with you to schedule a local pickup via a third party to collect the Product before issuing your refund.
In the case of a Tuft & Needle PILLOW, PERCALE PRODUCTS, JERSEY PRODUCTS, LINEN PRODUCTS, DUVET INSERT, DOWN DUVET, PROTECTOR, or THROW BLANKET the 100-Night Trial Policy applies as follows: If you’re not completely satisfied with your PILLOW, PERCALE PRODUCTS, JERSEY PRODUCTS, LINEN PRODUCTS, DUVET INSERT, DOWN DUVET, PROTECTOR, or THROW BLANKET within the first 100 nights of receiving delivery of same, you may either return the Product in person to the Tuft & Needle store from which you purchased it, or reach out to our support team for a shipping label to return the Product to us via FedEx. We will issue your refund once the returned Product has been received by us.
The Tuft & Needle 100-Night Trial Policy applies to your WOOD BED FRAME, CONTRAST PLATFORM BED, or ADJUSTABLE BED FRAME Product as follows: Please inspect your bed frame carefully within three (3) days of receipt of delivery. You must report, within three (3) days of delivery, any physical damage or defect that is present in the Product at the time of delivery; any physical damage to the bed frame after such initial three-day time period will invalidate the remainder of your 100-Night Trial. Otherwise, if you’re not completely satisfied with your bed frame within 100 nights of delivery, and the Product is undamaged and in like-new condition please reach out to our support team to arrange return of the bed frame to us. We will issue your refund once the returned Product has been received by us. Please note that, in all cases, the original receipt showing proof of purchase may be required to take advantage of the 100-Night Trial Policy.
The Tuft & Needle 100-Night Trial Policy is limited to one return per household per year, and it must be exercised directly with Tuft & Needle no later than the 100th day following delivery of the Product for which you want a refund.
As noted above, our 100-Night Trial Policy applies only to original purchasers of genuine Tuft & Needle Products who purchased their product(s) directly from the website at TN.COM (including purchases made while visiting a Tuft & Needle store). The 100-Night Trial Policy may not apply, or may apply differently, to purchases of Tuft & Needle Products via other authorized Tuft & Needle distribution channels (including Amazon.com, Lowe’s, and Crate & Barrel), or from any other (unauthorized) sources. The 100-Night Trial Policy thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
We stand behind our Original T&N, Mint™, and Hybrid mattresses and offer a 10-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle Original T&N, Mint™, or Hybrid mattress (hereinafter the “mattress” or “Product”) is covered by a 10-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Tuft & Needle mattress (the “Product”) for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), Amazon.com, or authorized retailers including Lowe’s and Crate & Barrel, and (c) it is put solely to ordinary household (not commercial) use. The Limited Warranty thus only applies during the period in which the mattress is owned and controlled by the original purchaser of that mattress. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your mattress must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
• A visible indentation or sag greater than three-quarters (3/4) of an inch in the foam material/below the cover level. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself. If you have questions about whether the foundation you are using or intend to use is adequate, please contact support@tuftandneedle.com.
• Any manufacturing defect or physical flaw which results in any edge of the Product measuring greater than 1″ out of dimensional specifications.
• Any physical flaw in the foam material that causes it to split or crack under conditions of normal household use and proper handling.
• Any manufacturing defect, including faults in materials or manufacturing defects, including the mattress cover such as the fabric tearing or stitching unraveling.
We will repair or replace the defective Product or the defective component(s) of the Product (if applicable). In the case of a manufacturing defect in a component of the Product, such as the mattress cover, we may elect to repair or replace the component if practicable rather than replace the entire mattress, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original you purchased. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original Limited Warranty period, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty for your new Tuft & Needle mattress lasts for ten (10) years from the date of delivery. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Limited Warranty does not cover changes to your mattress that are caused by or result from normal wear and use. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a mattress—namely, reclining and sleeping. (For example, don’t take your mattress for a ride down a staircase or a river.) If you have questions about proper maintenance and use of your mattress, please contact us at support@tuftandneedle.com.
For example, Tuft & Needle mattresses are designed to work on a firm, solid surface that is structurally capable of supporting the weight of the mattress and user upon it, such as on a bed base (e.g., a frame or platform). This Warranty does not cover your Product if you use it in a manner incompatible with that intended design and use.
In addition, some degree of individualization of your Tuft & Needle mattress should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not “defects” for which you can seek a remedy under this Limited Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than 3/4” in the mattress as measured below the cover level – in other words, some settling of the fiber in the cover should be expected and is not considered a “defect”); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, fabric or foam aromas.
In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns or cuts; (c) use of the Product on an improper bed frame; (d) physically abusing the Product; (e) attempting to clean the Product in an inappropriate manner; and (f) improper storage of the Product (including storage in damp locations, areas infected with insects or rodents, or any other unprotected storage areas); (g) commercial use; and (h) purchase from resellers who are not authorized retailers.
We stand behind our T&N Adaptive Foam pillows and offer a 3-Year Limited T&N Adaptive Foam Pillow Warranty (the “Warranty” or “T&N Adaptive Foam Pillow Warranty” or “Foam Pillow Warranty”) to prove it. The terms of the Foam Pillow Warranty are as follows:
Your new Tuft & Needle T&N Adaptive Foam pillow (hereinafter the “pillow” or “Product”) is covered by a 3-year limited warranty (the “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Foam Pillow Warranty is not transferable and covers you only if (a) you are the original purchaser and current owner of the Tuft & Needle T&N Adaptive Foam pillow (the “Product”) for which you are seeking recourse under the Pillow Warranty, (b) you purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom) and Amazon.com, (c) the pillow has been put only to ordinary household (not commercial) use. The Foam Pillow Warranty thus only applies during the period in which the pillow is owned and controlled by the original purchaser of that mattress. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your pillow must be in the United States at the time you wish to take advantage of the Foam Pillow Warranty.
This Foam Pillow Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Foam Pillow Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to commercial use or other conditions likely to cause deterioration or damage beyond normal wear:
We will repair or replace the defective Product or the defective component(s) of the Product (e.g., the pillow cover, if applicable). In the case of a manufacturing defect in a component of the Product, such as the pillow cover, we may elect to repair or replace the component rather than replace the entire pillow, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Warranty for your new T&N Adaptive Foam pillow lasts for three (3) years from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Foam Pillow Warranty does not cover changes to your pillow that are caused by or result from normal wear and use (including normal increases in softening, firmness, or compression of the pillow components). Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a pillow. If you have questions about proper maintenance and use of your pillow, please contact us at support@tuftandneedle.com.
In addition, the following circumstances are not covered by this Foam Pillow Warranty: (a) changes in personal comfort preferences; (b) damage or abuse caused by failure reasonably to use and care for the foam, skrim, and cover; (c) stains, dampness or wetness, or burns of any sort; or (d) any combination of defects resulting from the aforementioned.
We stand behind our DOWN ALTERNATIVE DUVET INSERT and DOWN ALTERNATIVE PILLOW (the “DOWN ALTERNATIVE PRODUCT(S)”) and offer a 2-Year Limited Warranty to prove it. The terms of the Warranty are as follows:
Your new Tuft & Needle DOWN ALTERNATIVE PRODUCT is covered by a 2-year limited warranty (the “Limited Warranty” or “Down Alternative Product Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Down Alternative Product Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle store), and (c) have not subjected the Product to commercial use. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your DOWN ALTERNATIVE PRODUCT must be in the United States at the time you wish to take advantage of the Warranty.
This Down Alternative Product Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for two (2) years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. If return shipping is necessary in connection with a Warranty claim, Tuft & Needle will provide for the shipping. The Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
Any manufacturing defect in the DOWN ALTERNATIVE PRODUCT that causes fabric ripping, fraying or pilling, seam splitting or tearing, or other product failure under conditions of normal use and proper handling.
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty for your new Tuft & Needle DOWN ALTERNATIVE PRODUCT lasts for two (2) years from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Limited Warranty does not cover changes to your DOWN ALTERNATIVE PRODUCT that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the DOWN ALTERNATIVE PRODUCT. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a duvet insert, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your DOWN ALTERNATIVE PRODUCT, please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle DOWN ALTERNATIVE PRODUCT should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, some seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) reduction in loft of filling material over time; or (i) any combination of defects resulting from the aforementioned.
In addition, this Limited Warranty does not cover commercial use or conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) removal of the attached Product labels.
We stand behind our THROW BLANKET and FORTOUL BROS. THROW (the “THROW(S)”) and offer a 1-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle THROW is covered by a 1-year limited warranty (the “Warranty” or “Limited Warranty” or “Throw Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Throw Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Limited Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle store) and (c) the Product has not been subject to commercial use. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your THROW must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the THROW Product you have purchased. Tuft & Needle will, for one (1) year following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any THROW found by Tuft & Needle to be defective in material or workmanship. PLEASE NOTE THAT THE FORTOUL BROS. THROW IS A LIMITED EDITION PRODUCT FOR WHICH REPLACEMENTS OR SUBSTITUTIONS MAY NOT BE AVAILABLE, AND THAT TUFT & NEEDLE RESERVES THE RIGHT IN ITS SOLE DISCRETION TO REFUND A FORTOUL BROS. THROW FOUND BY TUFT & NEEDLE TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP. If return shipping is necessary in connection with a Warranty claim, Tuft & Needle will provide for the shipping. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to commercial use or other conditions likely to cause deterioration or damage beyond normal wear:
Any manufacturing defect that causes fabric ripping, fraying or running, tearing, unraveling, or other product failure under conditions of normal use and proper handling.
PLEASE NOTE THAT COSMETIC DEFECTS ARE NOT COVERED BY OUR LIMITED WARRANTY. IN THE CASE OF A THROW BLANKET, ALL CLAIMS FOR COSMETIC DEFECTS MUST BE MADE UNDER THE 100-NIGHT TRIAL POLICY, WITHIN 100 NIGHTS AFTER YOUR RECEIPT OF THE PRODUCT. THE 100-NIGHT TRIAL POLICY DOES NOT APPLY TO THE LIMITED EDITION FORTOUL BROS. THROW.
We will repair, replace, substitute or refund the defective Product, if and as applicable, and we reserve sole and complete discretion over that election. If we elect to replace or substitute the Product or component, we will replace/substitute it with the model, version, color, or style available at the time of replacement or substitution, which may be different in certain respects than the original. PLEASE NOTE THAT, DUE TO ITS LIMITED RUN, NO WARRANTY REPLACEMENTS OR SUBSTITUTIONS MAY BE AVAILABLE FOR THE LIMITED EDITION FORTOUL BROS. THROW. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty for your new Tuft & Needle THROW lasts for one (1) year from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Limited Warranty does not cover changes to your THROW that are caused by or result from normal wear and use, improper handling, or changes or damage resulting from your failure to care properly for the THROW. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a throw blanket, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your THROW, please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle THROW should be expected. Imperfections that do not prevent ordinary household use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, due to the knit structure of the material, individual threads may shift or loosen over time, or stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Limited Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) commercial use; or (i) any combination of defects resulting from the aforementioned.
In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Limited Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers.
We stand behind our Pouch foam chair and offer a 3-Year Limited Pouch Warranty (the “Pouch Warranty” or “Warranty”) to prove it. The terms of the Pouch Warranty are as follows:
Your new Tuft & Needle Pouch foam chair (hereinafter the “Pouch” or “Product”) is covered by a 3-year limited warranty (the “Pouch Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Pouch Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Tuft & Needle pouch (the “Product”) for which you are seeking recourse under the Pouch Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom) and Amazon.com, and (c) the Pouch has not been put to commercial use. The Pouch Warranty thus only applies during the period in which the pouch is owned and controlled by the original purchaser of that mattress. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your Pouch must be in the United States at the time you wish to take advantage of the Pouch Warranty. This Pouch Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. The Tuft & Needle Pouch is expected to lose some “loftiness” over time, and its fabric is also expected to wear gradually over time as a result of normal use. Regularly fluffing the product before sitting in it and properly caring for the cover will minimize wear and tear on, and increase the longevity of, the Pouch. As examples, the Pouch is not intended to be dragged on the ground when moving it and is not intended to be used for standing or jumping / landing, to be thrown, or have objects be thrown at it. Instructions for properly cleaning the outer-cover are included, and you can always contact us with questions about that.
The Tuft & Needle Pouch is not intended to be used as anything other than a place to sit and recline. It is not designed to be used in commercial applications, or out of doors, or as a pet bed product, or to resist water or other types of liquids.
WARNING: CHOKING HAZARD – Small parts. This product is not intended for children under 3 years old.
Please reach out to our support team if you have any questions or issues (support@tn.com or 877-842-2586).
We will repair or replace the defective Product or the defective component(s) of the Product (e.g., the Pouch cover, if applicable). In the case of a manufacturing defect in a component of the Product, we may elect to repair or replace the component rather than replace the entire Pouch, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Pouch Warranty for your new Tuft & Needle pouch lasts for three (3) years from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Pouch Warranty does not cover changes to your pouch that are caused by or result from normal wear and use (including normal increases in softening, firmness, or compression of the Pouch components). Nor do we cover changes caused by or resulting from commercial use circumstances or uses that go beyond the ordinary, intended household maintenance and uses of the Product. If you have questions about proper maintenance and use of your Pouch, please contact us at support@tuftandneedle.com.
In addition, the following circumstances are not covered by this Pouch Warranty: (a) changes in personal comfort preferences; (b) damage or abuse caused by failure reasonably to use and care for the outer cover, the inner-cover (aka the insert), and blended filling material; (c) stains, dampness or wetness, or burns of any sort; or (d) any combination of defects resulting from the aforementioned.
We stand behind our PERCALE PRODUCT(S) and LINEN PRODUCT(S) (all together, the “Product(s)”) and offer a 2-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle PERCALE PRODUCT(S) and/or LINEN PRODUCT(S) are covered by a 2-year limited warranty (the “Limited Warranty” or “Percale/Linen Limited Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Percale/Linen Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle store) and (c) the Product has not been subject to commercial use. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your Product(s) must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Percale/Linen Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for 2 years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. In particular, Tuft & Needle may, in its discretion, elect to repair or replace under the Limited Warranty a piece or a component of a Percale/Linen Product (for instance, one sheet or the pillowcase(s) from a sheet set, rather than an entire set). If return shipping is necessary in connection with a Limited Warranty claim, Tuft & Needle will provide for the shipping. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the PERCALE PRODUCT(S) and/or LINEN PRODUCT(S) you have purchased.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to commercial use or other conditions likely to cause deterioration or damage beyond normal wear: Any manufacturing defect in the PERCALE PRODUCT(S)/LINEN PRODUCT(S) that causes fabric ripping, fraying or pilling, seam splitting or tearing, loss of elasticity, or other product failure under conditions of normal use and proper handling.
PLEASE NOTE THAT COSMETIC DEFECTS ARE NOT COVERED BY OUR LIMITED WARRANTY. ALL CLAIMS FOR COSMETIC DEFECTS MUST BE MADE UNDER THE 100-NIGHT TRIAL POLICY, WITHIN 100 NIGHTS AFTER YOUR RECEIPT OF THE PRODUCT.
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original Limited Warranty period, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty for your new Tuft & Needle PERCALE PRODUCT(S)/LINEN PRODUCT(S) lasts for two (2) years from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Limited Warranty does not cover changes to your PERCALE PRODUCT(S)/LINEN PRODUCT(S) that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the PERCALE PRODUCT(S)/LINEN PRODUCT(S). Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of bed sheets, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your PERCALE PRODUCT(S)/LINEN PRODUCT(S), please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle PERCALE PRODUCT(S)/LINEN PRODUCT(S) should be expected. Imperfections that do not prevent ordinary household use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, there may be some variation in the weave, or a seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) commercial use; or (i) any combination of defects resulting from the aforementioned.
In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers.
We stand behind our JERSEY SHEETS and JERSEY PILLOWCASES (the “JERSEY PRODUCT(S)”) and offer a 1-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle JERSEY PRODUCT(S) are covered by a 1-year limited warranty (the “Warranty” or “Limited Warranty” or “Jersey Products Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Jersey Products Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Limited Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle store) and (c) the Product has not been subject to commercial use. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your JERSEY PRODUCT(S) must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for one (1) year following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. In particular, Tuft & Needle may, in its discretion, elect to repair or replace under Warranty one sheet or the pillowcase(s) from a set, rather than an entire set, of JERSEY PRODUCT(S). If return shipping is necessary in connection with a Warranty claim, Tuft & Needle will provide for the shipping. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to commercial use or other conditions likely to cause deterioration or damage beyond normal wear:
Any manufacturing defect in the JERSEY PRODUCT(S) that causes fabric ripping, fraying or pilling, seam splitting or tearing, loss of elasticity, or other product failure under conditions of normal use and proper handling.
PLEASE NOTE THAT COSMETIC DEFECTS ARE NOT COVERED BY OUR LIMITED WARRANTY. ALL CLAIMS FOR COSMETIC DEFECTS MUST BE MADE UNDER THE 100-NIGHT TRIAL POLICY, WITHIN 100 NIGHTS AFTER YOUR RECEIPT OF THE PRODUCT.
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Warranty for your new Tuft & Needle JERSEY PRODUCT(S) lasts for one (1) year from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Limited Warranty does not cover changes to your JERSEY PRODUCT(S) that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the JERSEY PRODUCT(S). Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of bed sheets, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your JERSEY PRODUCT(S), please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle JERSEY PRODUCT(S) should be expected. Imperfections that do not prevent ordinary household use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, a seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Limited Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) commercial use; or (i) any combination of defects resulting from the aforementioned.
In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Limited Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers.
We stand behind our DOWN DUVET and offer a 2-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle DOWN DUVET is covered by a 2-year limited warranty (the “Limited Warranty” or “Down Duvet Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Down Duvet Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle store), and (c) have not subjected the down duvet to commercial use. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your DOWN DUVET must be in the United States at the time you wish to take advantage of the Warranty.
This Down Duvet Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for two (2) years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. If return shipping is necessary in connection with a Warranty claim, Tuft & Needle will provide for the shipping. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
Any manufacturing defect in the DOWN DUVET that causes fabric ripping, fraying or pilling, seam splitting or tearing, or other product failure under conditions of normal use and proper handling.
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of Limited Warranty, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty for your new Tuft & Needle DOWN DUVET lasts for two (2) years from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Limited Warranty does not cover changes to your DOWN DUVET that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the DOWN DUVET. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a down duvet, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your DOWN DUVET, please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle DOWN DUVET should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, some seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) reduction in loft of filling material over time; or (i) any combination of defects resulting from the aforementioned.
In addition, this Limited Warranty does not cover commercial use or conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) removal of the attached Product labels.
We stand behind our DOWN ALTERNATIVE DUVET INSERT and offer a 2-Year Limited Warranty to prove it. The terms of the Warranty are as follows:
Your new Tuft & Needle DOWN ALTERNATIVE DUVET INSERT is covered by a 2-year limited warranty (the “Limited Warranty” or “Down Alternative Duvet Insert Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Down Alternative Duvet Insert Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle store), and (c) have not subjected the duvet insert to commercial use. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your DOWN ALTERNATIVE DUVET INSERT must be in the United States at the time you wish to take advantage of the Warranty.
This Down Alternative Duvet Insert Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for two (2) years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. If return shipping is necessary in connection with a Warranty claim, Tuft & Needle will provide for the shipping. The Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
Any manufacturing defect in the DOWN ALTERNATIVE DUVET INSERT that causes fabric ripping, fraying or pilling, seam splitting or tearing, or other product failure under conditions of normal use and proper handling.
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty for your new Tuft & Needle DOWN ALTERNATIVE DUVET INSERT lasts for two (2) years from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Limited Warranty does not cover changes to your DOWN ALTERNATIVE DUVET INSERT that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the DOWN ALTERNATIVE DUVET INSERT. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a duvet insert, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your DOWN ALTERNATIVE DUVET INSERT, please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle DOWN ALTERNATIVE DUVET INSERT should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, some seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) reduction in loft of filling material over time; or (i) any combination of defects resulting from the aforementioned.
In addition, this Limited Warranty does not cover commercial use or conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) removal of the attached Product labels.
We stand behind our PROTECTOR (referred to below as the “PROTECTOR” or the “Product”) and offer a 2-Year Limited Warranty to prove it. The terms of the Warranty are as follows:
Your new Tuft & Needle Product is covered by a 2-year limited warranty (the “Limited Warranty” or “Protector Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased the Product directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), and Amazon.com, and (c) have not subjected the Product to commercial use. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your PROTECTOR must be in the United States at the time you wish to take advantage of the Warranty.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for two (2) years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. Any costs for packing and shipping are not covered under this Warranty. The Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
This PROTECTOR Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this PROTECTOR Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
Any manufacturing defect in the PROTECTOR that causes fabric tearing, or stitching unraveling, or other product failure under conditions of normal household use and proper handling.
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable and practicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty for your new Tuft & Needle PROTECTOR lasts for two (2) years from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
What is not covered by this Limited Warranty? This Warranty does not cover changes to your PROTECTOR that are caused by or result from normal household wear and use, or changes or damage resulting from your failure to care properly for the PROTECTOR. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a PROTECTOR, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your PROTECTOR, please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle PROTECTOR should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, a stitch may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Limited Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; and (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; or (h) any combination of defects resulting from the aforementioned.
In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Limited Warranty: (a) any unsanitary condition; (b) burns; (c) physically abusing the Product; (d) attempting to clean the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); and (f) purchase from resellers who are not authorized retailers.
We stand behind our Topper (or “Product”) and offer a 3-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle Product is covered by a 3-year limited warranty (the “Limited Warranty,” “Topper Warranty,” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), and Amazon.com, and (c) the Product has been put only to household (not commercial) use. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your Topper must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for 3 years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. If return shipping is necessary in connection with a Warranty claim, Tuft & Needle will provide for the shipping. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose as a mattress topper and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
Any manufacturing defect or physical flaw in the Topper that 1) causes cover fabric ripping, seam splitting or tearing; 2) causes the foam material to split or crack; 3) results in any edge of the Topper measuring greater than 1” out of dimensional specifications; 4) causes a visible indentation or sag greater than one-half (½) inch in the foam material (this refers to an indentation that is visible when no weight is applied to the top of the Product, with the Product supported on a flat surface); or 5) other product failure under conditions of normal use and proper handling. Please note that “normal wear” assumes and requires that your Topper is continuously supported by a mattress, and upon a foundation sufficient to support the distributed weight of your body, mattress and Topper. If you have questions about whether your intended use is warranted, please contact support@tuftandneedle.com.
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty for your new Tuft & Needle Topper lasts for three (3) years from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Limited Warranty does not cover changes to your Topper that are caused by or result from normal household wear and use, or changes or damage resulting from your failure to care properly for the Topper. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a mattress topper, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your Topper, please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle Topper should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, some seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws that do not prevent ordinary use and enjoyment of the Product by a reasonable person; (b) normal wear and tear associated with intended use and cleaning; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) normal settling and/or body impressions; (i) commercial use, and (j) any combination of defects resulting from the aforementioned.
This Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) commercial use.
We stand behind our wood bed frame and contrast platform bed (referred to below as the “bed frame,” “frame,” or “Product”) and offer a 12-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle bed frame Product is covered by a 12-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), and Amazon.com, and (c) have subjected the frame exclusively to household (not commercial) use. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your bed frame must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for 12 years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, dings, dents or scratches, accident or commercial use. Color and variations are natural in wood and also are not covered by the Warranty.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
Any physical flaw in the material or a manufacturing defect that causes the bed frame or any component part thereof to split, crack, break, or otherwise fail under conditions of normal use and proper handling.
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component of the Product, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty for your new Tuft & Needle bed frame lasts for twelve (12) years from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Limited Warranty does not cover changes to your bed frame that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the bed frame. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a bed frame, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your bed frame, please contact us at talk@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle bed frame should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and color, finish, and other kinds of aesthetic variations are natural in wood. These are not “defects” for which you can seek a remedy under this Limited Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) scratches, dings, dents, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized allergies and sensitivities; (f) color and finish variations; and (g) naturally occurring wood aromas.
In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physically abusing the Product; (d) attempting to clean the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) commercial use of the Product.
We stand behind our adjustable bed frame (referred to below as the “adjustable frame” or “Product”) and offer a 10-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle adjustable frame Product is covered by a 10-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it new, directly from the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), and (c) have subjected the adjustable frame exclusively to ordinary residential household use. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT, AND KEEP INTACT PRODUCT SERIAL NUMBER LABELS, SO THAT YOU CAN PRESENT THEM TO US IF NECESSARY. In addition, because we cannot handle international shipping and logistics expenses, your adjustable frame must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for 10 years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship, as follows:
Specifically, this Limited Warranty covers physical flaws in the material and/or manufacturing defects present at the time of purchase, that arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear.
The Limited Warranty does not apply under the circumstances described in the section below titled What Is Not Covered By This Limited Warranty?
Once we confirm warranty coverage and do some troubleshooting, we will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a defect in a component part of the Product, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If the Product or any replacement part is not available for any reason, Supplier may provide a replacement product or part of comparable quality and price. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product. You will also be responsible for removing any covered Product or part and installing any installing any replacement Product or Product part, and/or for any labor, service, and handling fees and costs. You may be responsible for providing images of your Product(s) or part(s), and/or for returning any original Product(s) or part(s), at Tuft & Needle’s expense, within a reasonable period of time after receipt of warranty replacement Products or parts.
Any repair or replacement will not extend the original 10-year limited warranty period, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty for your new Tuft & Needle adjustable frame lasts for ten (10) years from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Limited Warranty does not cover changes to your adjustable frame that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the adjustable frame. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and residential household uses of a bed frame, or use of the adjustable frame it in a manner incompatible with the instructions in the owner’s manual or the intended design and use. In addition, imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects and are not “defects” for which you can seek a remedy under this Limited Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) scratches, dings, dents, stains, soiling, burns, and discoloration that occur over time; (d) improper location, use or storage of the Product (including in damp conditions, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas); (e) rusting or mold; (f) individual or personalized allergies and sensitivities; and (g) natural wood color and finish variations; (h) conditions caused by negligence, soiling, improper cleaning, abusive handling, physical or electrical abuse or misuse, abnormal use, ordinary wear and tear; (i) dings, dents or scratches; and (j) any other costs or expenses not expressly provided under this Limited Warranty. In addition, the following circumstances will void your Warranty: (k) any modifications to the Product (excluding any modifications expressly authorized by T&N), unauthorized service or repairs, or improper installation of replacement parts, or damage caused by the foregoing; (l) use of the Product other than in ordinary residential household use (including, without limitation, in any commercial or medical use or setting); (m) accidents, fire, flood, “acts of God,” or other occurrences beyond T&N’s reasonable control; (n) material failure to operate the Product in accordance with the operation and maintenance procedures, instructions, and guidelines contained in the Owner’s Manual, including without limitation any failure to follow: (1) recommended weight restrictions or (2) guidelines for proper distribution of weight on the Product.
If you have questions about proper maintenance and use of your adjustable frame, please consult the owner’s manual contact us at talk@tuftandneedle.com.
We stand behind our Box Foundation (referred to below as the “box foundation” or the “Product”) and offer a 5-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle Product is covered by a 5-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), and Amazon.com, and (c) have not subjected the box foundation to commercial use. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your box foundation must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for 5 years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, dings, dents or scratches, accident or commercial use. Color and variations are natural in wood and also are not covered by the Warranty.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear: Any cosmetic or physical flaw in the material or a manufacturing defect that causes the box foundation or any component part thereof to split, crack, break, or otherwise fail under conditions of normal use and proper handling.
All Products are carefully inspected prior to shipment. Please carefully inspect your box foundation at the time of delivery. PLEASE NOTE: If your box foundation or any part of it arrives damaged, please notify us within three (3) days of receipt of your delivery; we will arrange for a replacement or return/refund as necessary, and you will not be responsible for any returns fees or shipping charges. Please reach out to us by email at talk@tuftandneedle.com or by phone at 877-842-2586 to report items that are damaged upon delivery. We reserve the right to request images of such damage. All claim for damage ascertainable under initial inspection must be made within three (3) days after you receive delivery of the product; thereafter any physical damage to the box foundation that you do not report within three (3) days of delivery will invalidate the remainder of your 100-Night trial.
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component of the Product, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product. Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty for your new Tuft & Needle box foundation lasts for five (5) years from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Limited Warranty does not cover changes to your box foundation that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the box foundation. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a box foundation, or if you use it in a manner incompatible with the care instructions or the intended design and household use. If you have questions about proper maintenance and use of your box foundation, please contact us at talk@tuftandneedle.com.
More specifically, this Limited Warranty excludes: (a) normal wear and tear; (b) scratches, dings, dents, stains, soiling, burns, and discoloration that occur over time; (c) dampness or mold; and (d) individual or personalized allergies and sensitivities. In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect.
The following circumstances, if discovered upon inspection, will void your Limited Warranty: (a) any unsanitary condition; (b) burns; (c) physically abusing the Product; (d) attempting to clean the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) commercial use.
We stand behind our Metal Base (referred to below as the “metal base” or the “Product”) and offer a 5-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle Product is covered by a 5-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), and Amazon.com and (c) have not subjected the Product to commercial use.
The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your metal base must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for 5 years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship.
The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, dings, dents or scratches, accident or commercial use. Color variations also are not covered by the Warranty.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear: Any physical flaw in the material or a manufacturing defect that causes the metal base or any component part thereof to split, crack, break, or otherwise fail under conditions of normal use and proper handling.
All products are carefully inspected prior to shipment. Please carefully inspect your metal base at the time of delivery. PLEASE NOTE: If your metal base or any part of it arrives damaged, please notify us within three (3) days of receipt of your delivery; we will arrange for a replacement or return/refund as necessary, and you will not be responsible for any returns fees or shipping charges. Please reach out to us by email at talk@tuftandneedle.com or by phone at 877-842-2586 to report items that are damaged upon delivery. We reserve the right to request images of such damage. All claim for damage ascertainable under initial inspection must be made within three (3) days after you receive delivery of the product; thereafter any physical damage to the metal base that you do not report within three (3) days of delivery will invalidate the remainder of your 100-Night trial.
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component of the Product, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product. Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty for your new Tuft & Needle metal base lasts for five (5) years from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Limited Warranty does not cover changes to your metal base that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the metal base. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a metal base, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your metal base, please contact us at talk@tuftandneedle.com. More specifically, this Warranty excludes: (a) normal wear and tear; (b) scratches, dings, dents, stains, soiling, burns, and discoloration that occur over time; (c) dampness or mold; and (d) individual or personalized allergies and sensitivities. In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physically abusing the Product; (d) attempting to clean the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) commercial use.
We stand behind our DOG BED (hereinafter “dog bed” or “Product”) and offer a 1-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle DOG BED is covered by a 1-year limited warranty (the “Warranty” or “Limited Warranty” or “Dog Bed Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Dog Bed Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Limited Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle store) and (c) the Product has not been subject to commercial use. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your DOG BED must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the DOG BED Product you have purchased. Tuft & Needle will, for one (1) year following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any DOG BED or component thereof found by Tuft & Needle to be defective in material or workmanship. If return shipping is necessary in connection with a Warranty claim, Tuft & Needle will provide for the shipping. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, physical abuse or damage, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to commercial use or other conditions likely to cause deterioration or damage beyond normal wear:
PLEASE NOTE THAT COSMETIC DEFECTS ARE NOT COVERED BY OUR LIMITED WARRANTY. IN THE CASE OF A DOG BED, ALL CLAIMS FOR COSMETIC DEFECTS MUST BE MADE UNDER THE 100-NIGHT TRIAL POLICY, WITHIN 100 NIGHTS AFTER YOUR RECEIPT OF THE PRODUCT.
We will repair, replace, substitute or refund the defective Product or component thereof, if and as applicable, and we reserve sole and complete discretion over that election. If we elect to replace or substitute the Product or component, we will replace/substitute it with the model, version, color, or style available at the time of replacement or substitution, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty for your new Tuft & Needle DOG BED lasts for one (1) year from the date of purchase. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
This Limited Warranty does not cover changes to your DOG BED that are caused by or result from normal wear and use, improper handling, physical damage or abuse, or changes or damage resulting from your failure to care properly for the DOG BED. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a dog bed, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your DOG BED, please contact us at support@tuftandneedle.com.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) commercial use; or (i) any combination of defects resulting from the aforementioned.
In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Limited Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers.
Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Tuft & Needle makes no medical or health claims. Allergies, discomfort, or other conditions, are not covered under this Limited Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.
To make a claim under the applicable Limited Warranty, please send: 1) a brief written description (and photo, if possible) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Tuft & Needle at talk@tuftandneedle.com. Your failure to comply with these claim submission instructions may void this Warranty. We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the metal base prior to accepting a particular claim under this Warranty.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AUTHORIZED RESELLERS, DISTRIBUTORS, AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS LIMITED WARRANTY AND NON-PUFFERY CLAIMS IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS DOCUMENT. IN NO EVENT WILL WE OR OUR RESELLERS, DISTRIBUTORS, AND/OR SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM YOUR OR ANY THIRD PARTY’S PURCHASE AND/OR USE OF THE PRODUCT, EVEN IF WE OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF CONTRACT, (2) BREACH OF WARRANTY, (3) NEGLIGENCE, OR (4) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN NO CASE SHALL TUFT & NEEDLE’S LIABILITY EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT GIVING RISE TO ANY SUCH LIABILITY.
This Limited Warranty is governed by the laws of the State of Arizona.
If a dispute arises between you and Tuft & Needle arising out of or relating to this Limited Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of our Terms of Service (see Section XI, Dispute Resolution, Choice of Law; Mandatory Arbitration). You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties. As in all other dispute situations under our Terms of Service, an arbitration concerning a dispute arising out of or relating to our Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will not be permitted to assert any claims in the capacity as a representative of a class of consumers, or otherwise to represent the interests of any other person (as a private attorney general or otherwise) in any such arbitration. You shall be able to assert only your own, individual claims in any such arbitration.
Tuft & Needle, LLC is the Warrantor under this Limited Warranty. Please contact us at talk@tuftandneedle.com. Our address is 735 Grand Ave., Phoenix, Arizona 85007.
